This section should be read carefully before using this site.
These Terms and Conditions apply to all sales made to the customer ("you") via this website. By placing an order on this website you agree to be bound by these terms and the other documents expressly referred to in it. Please read and familiarise yourself with them.
We reserve the right to alter Terms and Conditions and so you should check this page regularly to ensure you are accepting of any changes. This section should be read carefully and in full before using this site.
Please note: These Terms and Conditions are in accordance to sales of purchase through consumers only. Should you require wholesale terms & conditions, please visit our wholesale section here.
"Stephanie Davies" is a trading name.
www.stephaniedavies.co.uk is a site operated by Stephanie Davies (“we”/ "us"). The trading address for our online shop is 20 Lanshaw Croft, Clifton Moor, York, North Yorkshire YO30 4XP. Any queries or enquiries should be addressed to 'Online Sales' and sent to the above address. Alternatively, you may email firstname.lastname@example.org.
These Terms and Conditions, and any Contract between us, are only in the English language.
By placing an order through our site, you warrant that:
1.1. You are legally capable of entering into binding contracts;
1.2. You are at least 18 years old and can provide proof of age upon request
1.3. You are bound by these Terms and Conditions and the other documents expressly referred to in it in relation to the Contract between you and us.
2.1. We reserve the right to alter products at any time without prior notice. This includes
the range of products, any measurements, weights, prices, colour, designs, materials and finishings of the products.
2.2. We reserve the right to alter any representation of our products such as any imagery, information and general descriptions provided (including any measurements, weights, colour, designs, materials and finishings) All representation of our products are intended as a guide only and will not be binding on Stephanie Davies.
2.3. Although we have made every effort to display the colours accurately, we cannot guarantee that your computer’s display of the colours accurately reflect the colour of the products. Your products may vary slightly from any of the imagery used to represent the products.
2.4. Any packaging of products displayed or described on this site may vary.
2.5. All products are subject to availability. If any product(s) listed on your order is/are not available, you will be contacted and you will be given a full refund of the unavailable product(s). If your full order is not available, you will also be given a full refund of any postage and packing costs you have paid for. If only part of your order is unavailable, you will still have to pay postage and packing costs for the available products.
2.6. We reserve the right to withdraw any item from sale without notice.
3. Our Contract with You
3.1. After placing an order with us, you will receive a confirmation e-mail from PayPal confirming your payment to us. You will then receive an email from us (email@example.com) confirming your order (the "Order Confirmation"). Please note that this e-mail does not mean that your order has been accepted or that a Contract has been formed. Your order constitutes an offer to us to buy a product or products as advertised by us. All orders are subject to acceptance by us, and we will confirm such acceptance to you by sending you an e-mail that confirms that the product(s) has/have been dispatched (the “Dispatch Confirmation”). The contract between you and us (the “Contract”) is only formed when we send you the Dispatch Confirmation.
3.2 The Contract will relate only to those products whose dispatch we have confirmed in the Dispatch Confirmation. We will not be obliged to supply any other products which may have been part of your order. You will be notified of any changes to your order and you will be given a full refund of the products we have not confirmed in the Dispatch Confirmation (see clause 2.5).
3.3 You should be aware that once we begin the delivery process, (when we the Dispatch Confirmation e-mail) you will not be able to cancel any Contract for any postage and packing services.
4. Consumer Rights
You have a legal right to cancel a Contract under The Consumer Protection (Distance Selling) Regulations 2000. You may cancel a Contract at any time within 7 (seven) working days, beginning on the day after you have received the products, subject to the Terms and Conditions of our Returns Policy (see clause 5). In this case you will receive a full refund of the price paid for the products in accordance with our Refunds Policy set out below (see clause 5).
Advice about your legal right to cancel the Contract under these regulations is available from your local Citizens’ Advice Bureau or Trading Standards office.
This provision does not affect your statutory rights.
5. Returns Policy
5.1. To cancel a Contract you must inform us in writing (via email or post), including written details of the reason for return. You may cancel a Contract at any time within 7 (seven) working days, beginning on the day after you have received the products, subject to these Terms and Conditions. You may cancel a Contract via email (firstname.lastname@example.org) or via post (20 Lanshaw Croft, Clifton Moor, York, YO30 4XP). You may wish to keep a copy of your cancellation notification to us for your own records. You must also return the products to us immediately, in the same condition in which you received them, and at your own risk. We recommend that you use a recorded delivery service for returns, as we will not accept responsibility for goods lost in transit. We can only issue refunds for products bought from us, not for the postage and packing of your order unless order is faulty or mis-described (see clause 5.4)
5.2. Refunds can only be issued once the product(s) is/are returned by post to this address: 20 Lanshaw Croft, Clifton Moor, York, YO30 4XP. Refunds will be processed within 30 calendar days after the product(s) has/have been returned to us. You will receive a Returns Confirmation by email to notify you that your refund has been processed by us. Please note that we do not provide an estimated date as to when the funds will appear in your account as refund times are dictated by the card issuers and are outside our control.
5.3. You are responsible for any applicable delivery or postal charges you incur whilst returning the product(s) to us, unless the product(s) are faulty or mis-described (see cause 5.4)
5.4. If you have returned the product(s) to us because they are faulty or mis-described, we will refund the price of the defective product(s) in full. We will also refund any applicable postage charges you paid on your order, and any postage charges you incur whilst returning the product(s) to us only if a valid postal receipt is presented to us within 30 days of returning the product(s) to us. Please note that refunds for postage charges will be refunded on a separate transaction to the refund of your product(s).
5.5. Your cancellation right does not apply in the case of any personalised, made-to-measure or custom-made products unless faulty or mis-described.
5.6. We can only refund you on the debit/credit card you used to pay.
6.1. Your estimated delivery date will be will be stated in the Dispatch Confirmation email and sent out by post (subject to any Events Outside Our Control - see clause 7, in this case, you will be notified with a revised delivery date). The estimated delivery date is intended as a guide only, as the delivery process is outside of our control once the orders have left our trading address.
6.2. Delivery charges may vary per product depending on the weight or size of the product.
6.3. U.K deliveries: If your order cannot fit through your postbox, the parcel will have to be signed for by an adult (aged 18 years or over) on delivery. If no one is available at the address when the delivery is attempted, Royal Mail will leave you a note and the products will be sent to your local Delivery Office for you to collect, or you can arrange another delivery date with them. International deliveries: If no one is available at the address when the delivery is attempted, the products will be redirected to our premises. If this occurs, please contact us to rearrange delivery.
6.4. When the payment and delivery process of your order is complete, you have ownership of the products and are therefore responsible for them.
6.7. We will not be liable for any failure to perform or delay in performance of any of our obligations under a contract with you that is caused by Events Outside Our Control (see clause 7). We will use our reasonable endeavours to notify you if such an event occurs.
7. Events Outside Our Control
7.1 The Company will not be liable or responsible for any failure to perform, or delay in performance of, any of its obligations under these Terms that is caused by an Event Outside Our Control.
7.2 An Event Outside Our Control means any act or event beyond the Company's reasonable control, including without limitation strikes, lock-outs or other industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster, or failure of public or private telecommunications networks. For the avoidance of doubt, an Event Outside Our Control includes any action or failure to act by the relevant Practitioner and/or insufficient/variable network connectivity at any time for the User, Company or Practitioner.
7.3 If an Event Outside Our Control takes place that materially affects the performance of the Company's obligations to you under these Terms:
(a) We will notify you; and
(b) our obligations under a Contract will be suspended and the time for performance of our obligations will be extended for the duration of the Event Outside Our Control. Where an Event Outside Our Control affects our performance of services to you, the Company will resume the services as soon as reasonably possible after the Event Outside Our Control is over.
8. Intellectual Property
No permission is given by us in respect of the reproduction or use for commercial or detrimental purposes of any brand names, product names, designs, images, text and other material shown on or connected with our website in which intellectual property rights subsist. Any infringements of these rights will be pursued vigorously.
9.1. If any of these Terms and Conditions are determined to be illegal, invalid or otherwise unenforceable by reason of the laws of any state or country in which these Terms and Conditions are intended to be effective, then to the extent and within the jurisdiction in which that term is illegal, invalid or unenforceable, it shall be severed and deleted from these Terms and Conditions and the remaining Terms and Conditions shall survive, remain in full force and effect and continue to be binding and enforceable unless Stephanie Davies in its absolute discretion decides to terminate the agreement as a result of such severance.
9.2. Each of the clauses of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining clauses will remain in full force and effect.
9.3. These Terms and Conditions shall be governed by and interpreted in accordance with the laws of England and Wales and you agree to submit to the jurisdiction of the English courts (and if you are an individual consumer, the court nearest to where you are based in the UK) in relation to any matter or dispute arising out of or in connection with your use of this Website.
Your privacy is important to us. This section explains how we use and protect your data and any information you submit into this website. This policy may be changed slightly in future and you should check this page regularly to ensure that you are accepting of any changes. This section should be read carefully and in full before using this site.
Stephanie Davies is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
Please note: the reference to you or your, refers to the customer(s) of this website only.
This policy is effective from June 2015.
1. We will only use the information that we collect about you lawfully and in accordance with the Data Protection Act 1998.
2. We collect the information you submit to us through web enquiries and orders. We use this information to:
2.1. Process your order, provide information regarding your order to you and provide delivery and tracking information to you. Postal address information will be used for the purposes of billing and product delivery.
2.2. Internal record keeping.
2.3. Occasionally send promotional emails about new products, special offers or other information which we think may be of interest to you, using the email address which you have provided. You may unsubscribe from these emails at any time by clicking on the 'unsubscribe' link at the bottom of the email, or by emailing email@example.com with subject heading 'Unsubscribe'.
2.4. Occasionally use your information to contact you for market research purposes such as short surveys, which are entirely optional. We may contact you by email, phone, or mail. This information will only be used to improve our website, products and services. Any information which can personally identify you will not be used. If you have previously agreed to us using your information for market research purposes, you may change your mind at any time by emailing firstname.lastname@example.org
4. We do not store any payment card details nor do we share any customer details with any 3rd parties unless required to do so for legal reasons.
6. If you believe that any information we are holding on you is incorrect or incomplete, please email us (email@example.com) as soon as possible and we will promptly correct any information found to be incorrect.
U S E O F C O O K I E S
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